08:30 – 09:00 Registration & Exhibition


09:00 – 09:10 Chair, Sally Magnusson

TV broadcaster and author Sally Magnusson will open the conference with remarks about her work and personal experiences within the sector.

09:10 – 09:30 Shaping Change – The Future of the Care Sector

• Ensuring the voices of people who use care inform the decisions made for the sector
• Helping service providers understand what they are doing well and where things need to improve
• Creating an environment where staff feel they are able to speak up where they see poor care

Imelda Redmond CBE, National Director, Healthwatch

09:30 – 10:00 Quality Adult Social Care Services – Meeting the Needs of a Changing Population

How can the sector ensure people are receiving care that is consistently safe, compassionate, effective and high quality?

Sue Howard, Deputy Chief Inspector of Adult Social Care, Care Quality Commission


10:00 – 10:45 A New Vision for Social Care in the Future

  • What can be done to ensure health and social care integrate better and enable person-centered, co-ordinated care?
  • An individual centered approach versus a system-centered approach.
  • Strategies for building a stable workforce that is sustainable for the sector.

Professor Martin Green OBE, Chief Executive, Care England


10:45 – 11:15  Morning Coffee Break and Exhibition
11:15 – 11:35 How can Robotics and AI help us Provide Dignified, Person Centered Care?

  • How can the technology industry support the changing needs of the social care sector?
  • How can the care technology sector make the case for change effectively?
  • What approach should be used to define what success looks like when it comes to technology adoption?
  • How does the sector ensure that effective face-to-face care is enhanced and not replaced by technology?

Dr. Chris Papadopoulos, Principal Lecturer in Public Health, University of Bedfordshire


11:35 – 12:20 Panel Debate: Transforming the Care Sector – Innovation as a Catalyst for Change

Sponsored by everyLIFE Technologies

  • How can start-ups that focus on technology and data innovation improve patient outcomes as well as reduce the demands on staff?
  • How can the sector harness new technology in a way that works for everyone: patient and practitioner?
  • Ensuring technology is used as a catalyst for improved connectivity and empowerment.
  • What steps are being taken to ensure innovation that drive improvements in patient safety, helps clinicians and saves money, are happening and not just in certain areas of the country?
  • How can the sector embed a culture of technology and innovation to drive positive change?


Dr. Chris Papadopoulos, Principal Lecturer in Public Health, University of Bedfordshire

Jane Ashcroft CBE, CEO, Anchor Hanover

Taffy Gatawa, Chief Information & Compliance Officer, everyLIFE Technologies

Martin Jones, Managing Director, Home Instead Senior Care

Chaired by Nadra Ahmed OBE, Chairman, National Care Association


12:20 – 12:45 Alzheimer’s in England – Understanding the Current Trends and Future Challenges

• Are programmes designed to deliver sustained improvements in dementia care working?
• What next for risk reduction, health and care dementia friendly communities and research?
• What else needs to be done to improve the quality of care in all settings?

Jeremy Hughes, Chief Executive Officer, Alzheimer’s Society


12:45 – 13:45 Networking lunch and Exhibition
13:45 – 14:10 Developing the Next Generation of Leaders in the Care Sector

  • How will future leaders in the sector need to be developed to ensure high quality, effective care services?
  • How can employers learn from best practice within the sector to recruit, retain and develop the right people?
  • What strategies can be used by employers in the sector to build a positive organisational culture and a strong reputation as a good place to work?

Sharon Allen OBE, Chief Executive, Skills for Care


14:10 – 14:30 Understanding Diversity and Inclusion in the Care Sector

  • How can care providers ensure they are supporting equality, diversity and human rights?
  • How should workforce training evolve to meet the needs of all communities?
  • What does the care home sector need to do to attract more diverse talent?

Vic Rayner, Executive Director, National Care Forum


14:30 – 14:55 The Impact of Brexit on the Social Care Sector

  • What impact will the various Brexit-scenarios have on the social care sector
  • Understanding the difference between London and the rest of the UK.
  • What should the Government be doing to reassure EU workers in the sector that their rights will be protected?
  • What next for the sector?

Dr. Onkar Sahota, Member, London Assembly


14:55 – 15:10 Afternoon Refreshment Break and Exhibition
15:10 – 15:35 Panel Debate: Recruitment and Retention in the Care Home Sector

Sponsored by Blueleaf

  • How will innovation impact recruitment and retention in the sector?
  • What are the implications for non-EU nurses working in social care post-Brexit negotiations?
  • What niche products catering for specific market segments have proved most successful?


Jeremy Walford, Managing Director, Middleton Hall Retirement Village

Ali Rusbridge, Locality Manager – London and South East, Skills for Care

Sam Monaghan, Chief Executive, MHA Methodist Limited

Dan Hayes, Chief Executive, The Orders of St. John Care Trust

Sanjay Dhrona, Managing Director, The Close Nursing Home

Chaired by Sally Magnusson, Journalist and Broadcaster

15:35 – 16:00 Nutrition – Helping People Live Happier, More Fulfilling Lives

  • How can we change social care for the better by education of nutrition?
  • How can we move to a care system which places a greater focus on nutrition and public health?
  • What should be done to reduce the pressure on the NHS through preventing unnecessary admissions to hospitals by focusing on nutrition?

Lesley Carter, Interim Head of Health Influencing, Age UK


16:00 – 16:35 Closing Keynote Address – The Future of Care: Dementia Villages

Social Network Cities, Inclusive Living for People with Dementia

Residents of Hogeweyk, a village located in Weesp, Netherlands, leads a normal life. They go to the grocery store, complain about the weather and enjoy a weekly game of bingo. But there’s one thing that sets the 152 residents apart from the general public: Everyone has an advanced form of dementia. In this fascinating session Frank will present a case study on Hogeweyk and describe how the definition of ‘health’ is subject to change; the need for different living environments to choose from and what such an environment means for quality of life.

Frank van Dillen, CEO, Dementia Village Architects


16:35 – 16:40 Chair’s Closing Remarks

Followed by Networking and Exhibition

*Programme subject to change


The Super Early Bird, Early Bird and Standard rates are for Care Providers inc. care homes, domiciliary providers, social services, healthcare professionals, voluntary and third sector organisations

The Commercial Rate is for Suppliers to the care sector and non-providers of care

Standard Rate

£349 plus VAT

8th February – 19th March

Commercial Rate

£399 plus VAT